Refund and Returns Policy
Introduction
Welcome to the official website of F&Y General Trading L.L.C. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or making a purchase, you agree to comply with these Terms.
If you do not agree with any part of these Terms, please discontinue using our website.
1. Eligibility
This Website is intended for individuals who are at least 18 years old. Minors may use the Website only under the supervision of a parent or guardian.
2. Products and Services
- User is responsible for maintaining the confidentiality of his account.
- We strive to provide accurate descriptions, images, and pricing of our products. However, errors may occur.
- F&Y reserves the right to change product prices, descriptions, or availability at any time without prior notice.
- All products are subject to availability, and we may limit or cancel quantities at our discretion.
- We will not trade with or provide any services to OFAC and sanctioned countries.
Orders and Payments
- By placing an order, you agree to provide accurate, complete, and current information.
- Prices are displayed in AED (United Arab Emirates Dirhams) unless otherwise noted.
- We accept the following payment methods:
o Credit Cards
o Debit Cards
o Apple Pay
o Google Pay
- All payments are processed securely. We do not store or share your full card details.
- We reserve the right to refuse or cancel orders, including in cases of payment issues or incorrect information.
- The displayed price and currency at the checkout page will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
Cardholder must retain a copy of transaction records and www.alorsignatureuae.com policies and rules.
Shipping and Delivery
- Orders are processed and delivered in accordance with our Delivery Policy, published on our website.
- Delivery charges are displayed during checkout. Free delivery may apply for qualifying orders.
- Once an order has been processed or shipped, it cannot be cancelled or modified.
- We are not liable for delays caused by courier companies, customs clearance, or circumstances beyond our control.
Returns and Refunds
- Returns are accepted only under the conditions specified in our Return & Refund Policy.
- Refunds, when applicable, will be issued to the original payment method after inspection and approval.
- Delivery charges are non-refundable, unless the return is due to our error.
Intellectual Property
- All content on this website (including text, logos, images, product packaging, and graphics) is the property of F&Y General Trading L.L.C. or its licensors.
- You may not copy, reproduce, distribute, or otherwise use any content without our prior written permission.
User Conduct
You agree not to use this website for:
- Illegal, fraudulent, or harmful activities.
- Uploading unlawful, offensive, or misleading content.
- Violating intellectual property rights of others.
- Attempting to interfere with the website’s security or functionality.
Limitation of Liability
- While we aim to provide accurate and reliable information, we do not guarantee that the website or products will always be available, error-free, or secure.
- To the maximum extent permitted by UAE law, F&Y General Trading L.L.C. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Privacy Policy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Abu Dhabi, UAE.
Changes to Terms
We may update or amend these Terms & Conditions at any time. Updates will take effect immediately upon posting on this page with a revised Effective Date.